Frequently asked questions
Quick answers to the questions we hear most.
How long will my order take to arrive?
We process your order within 1–3 business days. After that, delivery takes on average 5–7 business days. As soon as your order ships, you'll receive an email with your tracking link.
How much does shipping cost?
Nothing. Shipping is free on every order, with no minimum order value.
Do you ship internationally?
At the moment we ship within the United States. We hope to welcome customers from more countries soon.
Which carrier do you use?
Every order ships with tracked delivery through our trusted carrier partners. You'll find your tracking details in your shipping confirmation email.
How do I track my order?
Use the tracking link in your shipping confirmation email. Can't find it? Check your spam folder, or email us your order number and we'll look it up for you.
My order is taking longer than expected. What should I do?
Delivery times are estimates, and busy periods or carrier delays can occasionally slow things down. If your order hasn't arrived within the expected time, email us your order number and we'll look into it straight away.
I entered the wrong shipping address. Can I change it?
Contact us as soon as possible with your order number and the correct address. As long as your order hasn't shipped yet, we'll gladly update it for you.
My tracking says delivered, but I can't find my package.
We're sorry about that. Please check your mailbox, around your front door and with your neighbors, and give it 24 hours, as carriers sometimes mark a package as delivered a little early. Still nothing? Email us your order number and we'll help you sort it out.
What is your return policy?
You can return your order within 30 days of receiving it. Items must be unworn and in their original condition and packaging. You can read the full details in our Return Policy.
How do I start a return?
Email us at info@spencermadden.com with your order number and the reason for your return. We'll reply with the return address and everything you need to send it back.
Do you provide a return label?
Return shipping is at your own cost, so you are free to choose the carrier you prefer. We recommend a tracked service so you can follow your return.
Can I exchange for a different size or color?
Of course. Email us within 30 days of receiving your order and let us know which size or color you'd like. We'll help you arrange it, depending on availability.
My order arrived damaged or incorrect. What now?
We're sorry about that. Email us your order number and a photo of the item, and we'll make it right with a replacement or a refund.
Can I cancel my order?
Yes, within 2 hours of receiving your order confirmation. Just email us your order number. After that your order is already being processed, but you can still return it once it arrives.
When will I receive my refund?
Once your return has arrived and been approved, your refund is processed within 14 business days to your original payment method. Your bank may need a few extra days to show it on your account.
How do I get in touch?
Email us at info@spencermadden.com. We reply within 24 hours on business days and are always happy to help with sizing, orders or anything else.